
As part of the assessment process to obtain Trusted status, our service providers agree to our Code of Conduct. The Code is there to give consumers the best possible protection.
As a Trusted Business
You shall:
- ·
Act diligently and in
accordance with the technical and professional standards of your relevant trade
and/or service.
- ·
Only carry out work that falls
within your professional competence and exercise due care and skill at all
times.
- ·
Respect the confidentiality of
information that you obtain through work and business relationships.
- ·
Always act with integrity. To
be reliable, efficient and to be polite and courteous at all times
- ·
To treat all customers equally
and to be committed to equality and diversity
- ·
Carry and present upon request,
photo identification
- ·
Acknowledge all complaints and
offer a course of action to the Customer within 28 days for all complaints.
- ·
Only employ persons legally
entitled and properly qualified. Proper due diligence should always be afforded
in this area
- ·
All prices and estimates for
services should be clear and unambiguous. It should be clear whether IVA is
included or to be added.
- Employers should make available to all employees this Code of Practice and encourage their employees to read and become familiar with it.