As part of the assessment process to obtain Trusted status, our service providers agree to our Code of Conduct. The Code is there to give consumers the best possible protection.
As a Trusted Business
Act diligently and in
accordance with the technical and professional standards of your relevant trade
Only carry out work that falls
within your professional competence and exercise due care and skill at all
Respect the confidentiality of
information that you obtain through work and business relationships.
Always act with integrity. To
be reliable, efficient and to be polite and courteous at all times
To treat all customers equally
and to be committed to equality and diversity
Carry and present upon request,
Acknowledge all complaints and
offer a course of action to the Customer within 28 days for all complaints.
Only employ persons legally
entitled and properly qualified. Proper due diligence should always be afforded
in this area
All prices and estimates for
services should be clear and unambiguous. It should be clear whether IVA is
included or to be added.
- Employers should make available to all employees this Code of Practice and encourage their employees to read and become familiar with it.